Terms and Conditions
By making a reservation for accommodation and related services at Orama Oasis you agree to abide by the following Terms and Conditions and our Site Rules.
Reservations are a contract between Orama Oasis (“us”, “we”, “our”, “management”) and the person named in the reservation (“you”, “your”, “reservation holder”). Reservations are not transferable to other persons. The reservation holder or persons included in the reservation must occupy the reserved accommodation for the duration of the contract. The reservation holder is ultimately responsible for the occupants and visitors of the reserved room(s) / site(s). Orama Oasis reserves the right to cancel any reservation (without refund) whereby the persons included in the reservation are no longer occupying the room / site.
All prices quoted are in NZ$ and are inclusive of 15% GST. All transactions are billed in NZ$.
Terms of Payment
A minimum deposit of 50% of the total cost of your stay confirms your booking. The balance of payment is due 14 days prior to your arrival.
If you cancel your reservation before fourteen days of your arrival date then any part already paid will be refunded.
We cannot provide a refund if a cancellation is received less than fourteen days from your arrival date, except in exceptional circumstances and at our discretion or if another booking replaces this cancellation. In the latter situation only the nights that are replaced by another reservation will be refunded at the per night rate.
In the event that one of sea or air transport options is cancelled you are encouraged to use the alternative means of transport. In the unusual event of extreme weather conditions when both sea and air transport options are cancelled, we would encourage you to re-book at a convenient time for the future.
There is no refund for early departures.
Check-in / Check-out
Upon your arrival your must register at reception and the reservation holder must pay any balance due before we will allow any access to rooms / sites.
If Orama reception is closed you must get in touch with the Duty Manager so that you can be checked-in by dialing “0”. You can contact the Duty Manager on the public phone next to reception.
If you do not check in with us when you arrive, your booking may be deemed a ‘no show’ and cancelled without refund, allowing your room / site to be re-let.
Check in time is from 2pm for all accommodation, and 12pm for camp sites.
Check out time is by 10am for all accommodation and camp sites. Please endeavour to leave your room as clean as you found it.
If you want to arrive earlier or depart later we will try to accommodate you but please be aware that we may need to clean your room immediately prior to your arrival and immediately on your departure. However you are most welcome to spend the remainder of your day of departure with us after you check-out. Please ask at reception to store your luggage for the day and feel welcome to utilise any of our public facilities.
Please do not ask for early check in or late check out during our High Season. If you will be arriving after 6pm, please let us know so we can arrange a late arrival for you.
Unless you instruct us in writing to the contrary, your booking information may be passed on to a third party or disclosed to persons enquiring if you are a guest.
We provide a family oriented environment and expect reasonable, courteous behaviour from all our guests and visitors to the site. Please respect other guests and allow everyone staying at Orama to enjoy their visit. Management reserves the right to terminate a reservation at any time, without refund, should behaviour be deemed unacceptable or Site Rules breached. Please refer to our Site Rules for further behaviour guidelines.
Cleaning / Damage
We reserve the right to recover cost if extra cleaning is required. Dish washing is not included in your room rate and extra charges apply. Please notify Orama reception of any breakages or damage to Orama property. Management reserve the right to recover all costs. Please review our Site Rules for information on behaviour, smoking, alcohol, drugs, objectionable material, parking, electricity, visitors, rubbish, and more.